Contact Non Gamstop Casinos UK

Got a question about one of the sites we've reviewed, spotted something that looks out of date, or want to flag a casino we haven't covered yet? This page explains how to get in touch with Non Gamstop Casinos UK and what we're able to help with.

What we can help with

Non Gamstop Casinos UK is an independent research and comparison site covering casinos not on GamStop. We don't run any of the brands listed on this site, hold player funds, or process bets or bonuses ourselves. That means our team can't action a withdrawal, dispute a bonus, or close your account with a casino — those requests need to go directly to the operator in question. What we can do is:

Correct or update information in a review if something has changed at a listed casino
Answer questions about how we rate and rank sites, or why one operator scores higher than another
Point you toward general guidance on payments, bonus terms or how sites not on GamStop actually work
Take feedback on a brand's licensing, terms or customer service that we should factor into a future review

Before you contact us, check these first

A lot of the questions we get are already answered elsewhere on the site, which is usually the fastest route to an answer:

For a full rundown of the sites we currently rate highest, along with the reasoning behind each score, see our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed guide.
For details on how we research and score operators, our editorial approach and independence, visit About Us.
If you're weighing up whether GamStop self-exclusion is still the right fit for you, or want to understand the tools available to manage your play, our Responsible Gambling page covers this in plain terms.
For the legal basis of how this site operates, including our affiliate relationships, see our Terms and Conditions.

Questions specific to a casino account

If your query relates to a deposit, withdrawal, bonus dispute, verification (KYC) request or account closure at a specific brand — say Betmica, Kikibet, Betninja or any other site featured on this page — that support request has to go to the casino directly, usually through the live chat or support email listed on its own site. Because these are independently operated businesses licensed and run outside the UK, Non Gamstop Casinos UK has no access to player accounts and no ability to intervene in a dispute. What we can do is take note of recurring complaints about a brand, since that feeds directly into how we score and rank it going forward.

Feedback on our reviews and ratings

Our rankings are based on research into licensing, game selection, payment options, bonus terms and general reputation, and we revisit them as operators change their offering. If you've had an experience — good or bad — with a casino not on GamStop that you think should be reflected in how we cover it, that kind of feedback genuinely shapes future updates. We're not able to confirm individual case outcomes or act as a go-between with an operator, but patterns in reader feedback do inform which sites move up or down our list.

A note on commercial relationships

Non Gamstop Casinos UK may earn a commission when a reader signs up with a casino through a link on this site. This arrangement never determines how a brand is rated — ratings are based on our own research criteria, and no operator can pay to improve its position. If you have a question about how this works, it's a fair thing to raise, and it's covered in more detail on our About Us page.

What to expect if you reach out

We aim to review every message we receive, though as an independent editorial team we can't guarantee a response time and we're not a live support desk. For anything urgent involving an active account, deposit or withdrawal, contacting the casino's own support channel directly will always be faster than going through us.

This site is intended for adults aged 18 and over. Gambling at casinos not on GamStop is a personal choice, and if you'd like support with managing your play, our Responsible Gambling page has practical guidance and tools worth knowing about.